Privacy Policy

Account information. Your email address and password, plus the business or personal details you choose to save in your profile — business name, address, phone, email, country, state and an optional Tax ID or EIN.

Invoice information. The invoices you create, including client names and emails, saved clients and services, line items, quantities, rates, tax settings, currencies, notes and recorded payment amounts.

We use it only to provide the invoice service:

• Generate, preview, download and share your invoices as PDFs.
• Keep your profile, saved clients and saved services so you can reuse them.
• Track what has been paid and what is still outstanding.
• Apply the currency and tax defaults for the country or state you select.
• Keep your account secure and answer support requests.

Online payments are handled by Stripe. SoftBill does not collect or store full card numbers, expiry dates or security codes, and we never see your card details. Money paid by a client goes directly to the Stripe account the business has connected. SoftBill does not hold your funds.

Your profile and invoices are stored in a secure database and are visible only to you when you are signed in. We do not sell user data. We share information only with the service providers that run the app and process payments, and only as much as they need to do their job. If you send someone an invoice link, they see the billing details on that invoice — not your account, contact details or Tax ID.

Your information is kept until you change it, delete it, or close your account. You can delete any invoice, client or saved service at any time from inside SoftBill.

You can correct or delete your details, remove individual records, or request deletion of your entire account and the data attached to it. Send the request from your account email and we will confirm once it is done.

We use sensible technical and organisational measures to protect your information, and access to your invoices requires signing in. No method of transmission or storage is completely secure, so please keep your password private and sign out on shared devices.

If this policy changes in a meaningful way we will update the date at the top of this page, and tell you in the app or by email where that seems appropriate.